Terms of service

By requesting service you agree to these terms below

 Last revised: 1/31/2024

 

Please read these terms of service carefully and thoroughly before you agree to dog waste removal service from Johnson Pet Waste removal - Johnson Pet Waste Removal will come to your home and scoop the dog waste and remove the it from the home at whatever frequency you subscribe to (twice a week, weekly, bi-weekly) We charge a month ahead of service on the 1st and will not refund even if gate is locked and we cannot get in, but we will come on our next scheduled cleanup and clean everything up. All pricing is based on a backyard size of an 1/4th of an acre. Yards bigger than this will be based on size for an additional charge.

 

UPON SCHEDULING - A one-time clean-up will require a deposit of $45 that will be send in a quote and must be paid before we will start your service. Any additional buckets will be charged at the end of the first time clean on the card saved on file..

 

A weekly/bi-weekly clean will require an initial clean fee of - $45 for weekly OR Bi-weekly for the first bucket and $20 for each bucket after.) It will be included on the first invoice in replace of one of the days and prorated, unless yard has been cleaned within 2 weeks or we get less than a full bucket of waste (2 gallons) and we will waive weekly/bi-weekly clean and go straight into recurring service. If starting in the middle of the month your first invoice will be prorated.

 

DOGS IN YARD - Keep all dogs inside during service. We will send "on the way" messages when we are headed that way. If you have doggy doors that your dogs are able to freely enter and exit, please lock them on the day of service. We understand your dog may have not bitten anyone else before, but when you're not home your dogs are more protective.

 

ACCESSING YOUR YARD - It is your responsibility to make aggressive Johnson Pet Waste Removal has access to the area that you need cleaned and that aggressive dogs are not in the yard. Please give Johnson Pet Waste Removal any codes to gates they will need to access on request form or if already a customer please update. If we come to your house and cannot access your yard due to a locked gate or your dog will not allow us, we will skip your visit for that week and try again on your next scheduled visit.

 

Payment/Billing Policy - Payments are pre-charged 1st the month. It is the customer’s responsibility to have an up-to-date credit or debit card on file for Johnson Pet Waste Removal service. If the customer does not know how to update card, they should call/text/email Johnon Pet Waste Removal. Johnson Pet Waste Removal Bills Weekly/Bi-weekly for our service. If we try to charge your card on file and it does not go through and isn't paid before your service day we will skip your house. A $10-$15 fee will apply if we must go outside of our route to service your yard for the day or we will skip your yard until the following week and still charge for the previous week. If that is not paid by next week, we will cancel service.

 

Payment Policy for customers PRE 9/01/2023 - Payment is processed per visit. If we arrive at the house and cannot access the yard, we will still charge full rate of your visit. If we charge card and payment doesn't go through, we will send an invoice. If the invoice is not paid by the end of the service day, there is a $5 late fee per week. If payment is not paid by the following week, we will skip the next service date. If payment is not made within 30 days, we will fully cancel service and will contact a collections agency. If you decide you want service again after canceling service, you will have to pay a month ahead as if you were a new customer.

 

Adding or Removing dogs - It is the customer’s responsibility to update Johnson Pet Waste Removal when they get a new dog or remove a dog from their home so we can change the billing accordingly.

 

BAD WEATHER - Johnson Pet Waste Removal will work through all seasons as long as we can do it safely. We cannot work through severe thunderstorms, flooding, snowstorms, ice storms or large amounts of snow to where we cannot see the ground. Johnson Pet Waste Removal is a monthly subscription service. We do not offer refunds for missed weeks due to the weather. We still pick up all the dog waste from the previous week. If the weather is too bad, we will skip service for that week, and see you the next week. We will still charge for that day as we will be back next week to pick up both weeks. If you need it cleaned up before your next scheduled service, please call us and we will do our best to get it cleaned as our schedule allows, but we cannot guarantee it. We also do not want to tear up your yard in any way. If it is muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

 

HOLIDAYS/VACATIONS - Johnson Pet Waste Removal will only fully take time off Wed, Thurs, Fri of Thanksgiving week, the week between Christmas and New Years Day as holidays that we do not provide service. If your pickup day falls on one of these 8 days, we will skip that pick up and pick up at your next scheduled pick up. We will still charge for that week as we will be back the following week to pick up both weeks. There are no refunds for a missed pick up as we still must do the work and pick up all of the poop from the week before.

 

PRIVACY POLICY - Your information is for Johnson Pet Waste Removal use only. We will never sell your information or send it to third parties.

 

REVISIONS - We may revise these terms of service at any time by editing this page. You are expected to check this page from time to time and take notice of any changes, as they are binding on you. We will do our best to update when we make major changes on our Facebook page where we regularly post our updates. You can always find these terms of service on our website.