Terms of service

By requesting service you agree to these terms below

 Last revised: 10/02/2023

 

Please read these terms of service carefully and thorough before you agree to dog waste removal service from Johnson Pet Waste removal - Johnson Pet Waste Removal will come to your home and scoop the dog waste and remove the it from the home at whatever frequency you subscribe to (twice a week, weekly, bi-weekly) We charge a month ahead of service on the 1st or 15th and will not refund even if gate is locked and we cannot get in, but we will come on our next scheduled cleanup and clean everything up. All pricing is based on a backyard size of an 1/4th of an acre. Yards bigger than this will be based on size for an additional charge.

 

UPON SCHEDULING - A one time clean up will require a deposit of $45 that will be send in a quote and must be paid before we will start your service. Any additonal buckets will be charged at the end of the first time clean on the card saved on file..

 

A weekly/bi-weekly clean will require an initial clean fee of $30 for the first bucket and $20 for each bucket after. It will be included on the first invoice in replace of one of the days and prorated, unless yard has been cleaned within 2 weeks or we get less than a full bucket of waste (2 gallons) and we will waive weekly/bi-weekly clean and go straight into recurring service. 

 

DOGS IN YARD - Keep all dogs inside during service. We will send "on the way" messages when we are headed that way. If you have doggy doors that your dogs are able to freely enter and exit, please lock them the day of service. We understand your dog may have not bit anyone else before, but when you're not home you're dogs are more protective.

 

ACCESSING YOUR YARD - It is your responsibility to make sure that Johnson Pet Waste Removal has access to the area that you need cleaned and that aggressive dogs are not in the yard. Please give Johnson Pet Waste Removal any codes to gates they will need to access on request form or if already a customer please update. If we come to your house and cannot access your yard due to a locked gate or your dog will not allow us, we will skip your visit for that week and try again on your next scheduled visit.

 

ROCKS - If the area that we are cleaning is in rocks, an additional fee of $3-5 per visit will apply depending on severity.

 

Payment/Billing Policy - Payments are pre-charged on the same day of the month you started on. In the event you start on a 29th, 30th, 31st and a month does not have one of those you will be billed on earliest available date before. If is the customers responsibility to have an up to date credit or debit card on file for Johnson Pet Waste Removal service. If the customer does not know how to update card they should call/text/email Johnon Pet Waste Removal. Johnson Pet Waste Removal bills Weekly/Bi-weekly for our service. If we try to charge your card on file and it does not go through and isn't paid before your service day we will skip your house. A $10-$15 fee will apply if we have to go outside of our route to service your yard for the day or we will skip your yard until the following week and still charge for previous week. If that is not paid by the next week, we will cancel service. If an agreement is made to still come out and a service is performed and the invoice goes unpaid we will contact a collections agency after 30 days of non-payment. If we communicate and make an exception to still service the yard with an unpaid invoice a $5 late fee will be applied if invoice is paid past the service date. If invoice goes unpaid a collection agency will be used to retrieve unpaid debts.

 

Payment Policy for customers PRE 9/01/2023 - Payment is processed per visit. If we charge card and payment doesn't go through we will send and invoice. If invoice is not paid by end of service day there is a $5 late fee per week. If payment is not paid by the following week we will skip the next service date. If payment is not made within 30 days we will fully cancel service and will likely contact a collections agency. If you are a monthly customer you have to pay at least a day a head of time.

 

Adding or Removing dogs - It is the customers responsibility to update Johnson Pet Waste Removal when they get a new dog or remove a dog from their home so we can change the billing accordinly.

 

BAD WEATHER - Johnson Pet Waste Removal will work through all seasons as long as we can do it safetly. We cannot work through severe thunderstorms, flooding, snowstoms, ice storms or large amounts of snow to where we cannot see the ground. Johnson Pet Waste Removal is a monthly subscription service. We do not offer refunds for missed weeks due to weather. We still have to pick up all of the dog waste from the previous week. If the weather is too bad, we will skip service for that week, and see you the next week. If you need it cleaned up before your next scheduled service, please call us and we will do our best to get it cleaned as our schedule allows, but we cannot guarantee it. We also do not want to tear up your yard in any way. If it is really muddy, we may skip your yard and wait until the next scheduled visit when things have dried out.

 

HOLIDAYS/VACATIONS - Johnson Pet Waste Removal will only fully take time off Wed, Thurs, Fri of Thanksgiving week, the week between Christmas and New Years day as holidays that we do not provide service. If your pick up day falls on one of these 8 days, we will skip that pick up and pick up at your next scheduled pick up. There are no refunds for a missed pick up as we still have to do the work and pick up all of the poop from the week before.

 

PRIVACY POLICY - Your information is for Johnson Pet Waste Removal use only. We will never sell your information or send it to third parties.

 

REVISIONS - We may revise these terms of service at any time by editing this page. You are expected to check this page from time to time and take notice of any changes, as they are binding on you. We will do our best to update when we make major changes on our facebook page where we regularly post our updates. You can always find these terms of service on our website.