Terms of service

By requesting service you agree to these terms below

Last revised: 3/13/2023

 

What happens if there is inclement weather?

We will always try to work through inclement weather, as long as it is safe to do so. Flooded yards, high winds, extreme low temperatures, any storm where lightening is present, and snow accumulations are all grounds for cancellation of service.

 

Sometimes, we know beforehand and may schedule accordingly by scooping your yard earlier in the week. If this is not feasible, we will scoop your yard the following week. If you are a weekly customer and we have to skip a week it will be charged as bi-weekly and continue on weekly after. If you're a bi-weekly customer it will go to the one-time/initial priciing for the next appointment, and continue on bi-weekly after. 

 

Springtime is one of the toughest times of the year for us. A lot of the time, the winter snow melts revealing weeks’ worth of poop in the yards we maintain. This causes us to spend a lot of extra time and effort in each yard. Please understand that we try our very best to get all of our regular routes done in a timely manner. However, sometimes there is just not enough time in the day and we may have to pick up where we left off the following day.

 

What happens if I need to skip an appointment or you go on vacation?

If an appointment has to be skipped or we are on vacation we will charge the bi-weekly rate for the weekly customers, and charge the initial cleaning cost for bi-weekly customers. This is due to there being an extra week of waste in the yard that will take us longer to clean up. 

 

Will I be able to choose my scoop day?

We understand that pet owners want to choose the day of the week for their pet waste removal service. Unfortunately, due to the way we organize our services, we cannot accommodate individual requests for scoop day. Instead, we base our scoop day on the area in which you live. This allows us to provide efficient service to our customers and give them the best possible experience. If you have any questions about our scoop day schedule, please contact us and we would be happy to answer any questions you may have.

 

Do I have to be home on my service day?

No. As long as your yard is accessible to our technician and your pet are inside, no one is required to be home. 

 

WHat happens if i leave my gate locked and you can't scoop?

We understand that things happen! If we are given a heads up by 8am of the scooping day we will switch you to the next week as a bi-weekly clean (or if on bi-weekly cleaning it would go back to the initial clean up pricing). If no heads up is given and we get to the house to scoop and cannot access the yard there will be a "missed appointment fee" added. 

 

What happens if i need you here at a certain time?

We unfortunutely cannot accomodate coming to homes at specific times due to the routes we have and volume of customers. If you reach out to us and ask a round-about time window we can do our best to give a window, but we cannot work around specific times, or promise them. 

 

My dog is friendly. Why does he have to stay inside?

As a professional service provider, we take the safety of our technicians very seriously. While we adore dogs and understand the important role they play in your life, we must also consider their protective nature. Even the most friendly and well-behaved dogs can become territorial and protective of their yards when strangers are present. To ensure the safety of our team members, we kindly ask that all dogs be kept inside while we are servicing your yard. However, if we have previously met your dog and feel confident in their behavior, we would be delighted to have them join us during our visit.

 

Am I required to sign a contract for service?

Our Pet Waste Removal service is offered on a month-to-month basis with no contract required. You can choose to cancel your service at any time, with no penalties or fees. 

 

What forms of payment do you accept?

We accept Credit/Debit

 

What will happen if my grass is long?

As a professional pet waste removal service, our top priority is to ensure that your yard is left clean and free of waste. However, we would like to remind our clients that if the grass in your yard is too long, it can make our job difficult. Long grass can obscure pet waste, making it difficult for our technicians to locate and remove it. In addition, other debris such as toys, leaves, and trash can also hide the waste. This can result in us accidentally missing some waste during our cleaning process. We kindly ask our clients to keep their grass trimmed and to clear any debris from their yards before our scheduled visit. This will ensure that our technicians can thoroughly clean your yard and leave it free of any pet waste. Thank you for your understanding and cooperation in helping us maintain a clean and healthy environment for you and your pets.